The client accepts and acknowledges that if a refund is possible under the refund procedures, the reimbursement will be granted within 60 working days after the client’s email to the Accounts Team. Client will include a copy of his receipt for payment made to CONNECTING COUNTRIES IMMIGRATION, as well as any other supporting documents, with the refund request form. Failure to include this will also exclude the client from receiving a refund.

Refund in case of withdrawal or IELTS/Language Test Failure

Client additionally understands and acknowledges that no refund will be offered if the client withdraws / abandons his or her application or decides to drop out for any reason after signing up.

Client is aware and accepts that he must take the IELTS/TEF exam to demonstrate his English/French language skills and obtain the required band scores. He realizes that IELTS/TEF qualification is required, and that without these scores, the application cannot be sent to the immigration department.

Also, the client is fully aware and accepts that if he is unable to obtain the required IELTS or TEF scores or submit the IELTS/TEF certificate, he would be ineligible for a refund of the consultation costs paid to CONNECTING COUNTRIES IMMIGRATION.

Penalty and Refund in the Event of Document Non-Submission

CONNECTING COUNTRIES IMMIGRATION recommends its clients to be quick in delivering their essential documentation for a better result and faster processing of their applications. The timely delivery of documents maintains the company’s performance and case success ratio. If the customer does not deliver papers within 60 working days of the date of the agreement, the client must pay a penalty of 20% of the CONNECTING COUNTRIES IMMIGRATION fees.

If there is further delay after 120 days, the case will be placed under voluntary abandonment, and CONNECTING COUNTRIES IMMIGRATION will not be obligated to pursue the application further. Client shall not be entitled to a refund of any money previously paid to CONNECTING COUNTRIES IMMIGRATION in this circumstance. If the client desires to extend the process beyond 4 months, he or she must send an email to their case officer and pay an additional charge of 20,000/- rupees.

Client knows and accepts that the approval of his or her application is entirely at the discretion of the Immigration Authority / Consulate / High Commission. CONNECTING COUNTRIES IMMIGRATION is a consultancy firm that has no affiliation with the Immigration Authority, Consulate, High Commission, or any other immigration organization. CONNECTING COUNTRIES IMMIGRATION does not guarantee that the client will acquire a visa from the Immigration Authority / Consulate / High Commission.

Refund if any Immigration Authority or Consulate / High Commission rejects your application: 

If you have applied to any country and are rejected by the Immigration Authority / Consulate / High Commission, CONNECTING COUNTRIES IMMIGRATION will reimburse the corresponding cost to the customer in accordance with the refund policy.  After the client email to the accounts team, the reimbursement will be processed within 60 working days. To support the Refund Claim, the Client will submit a copy of the letter of rejection from the Consulate / High Commission. CONNECTING COUNTRIES IMMIGRATION will not return the applicable refund sum if the client does not include a copy of the rejection letter or rejection stamp on the client’s passport. Client shall also include a copy of his receipt for payment made to CONNECTING COUNTRIES IMMIGRATION.

CONNECTING COUNTRIES IMMIGRATION will provide no refund if the visa is rejected for any of the following reasons:

1)      Any prior breach of immigration or visa legislation by the client or any of his or her family members listed in the application.

2)      Late submission of any extra documents needed later on by the Immigration Authority/Consulate/High Commission.

3)      Failure to demonstrate sufficient funds for settlement by the client or any family members included in the application.

4)      Submission of forged documents or information.

5)      Failure to complete medicals by the customer or any family members included in the application.

6)      Failure to present a valid Police Clearance Certificate that is more than three months old.

The applicant accepts and acknowledges that if a refund is possible under the refund policy, the reimbursement will be issued within 60 working days of the client emailing to the Accounts Team. Client will provide a copy of his CONNECTING COUNTRIES IMMIGRATION payment receipt and any other supporting documentation with the refund request form. Failure to include this will also exclude the client from receiving a refund.